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Velaris Privacy Policy

Last updated: November 17, 2024

At Velaris, our customers’ privacy is a priority. This Privacy Policy describes how we collect, use and protect your personal information when you visit our website and purchase our products, including candles, wax melts and air fresheners.

1. Who We Are

Velaris is an online store dedicated to the sale of candles, wax melts and air fresheners. We are responsible for the processing of the personal data you provide to us.

2. Personal Data Collected

We collect different types of personal data depending on the interaction you have with us:

Data Provided Directly

  • Name

  • Email Address

  • Shipping and Billing Address

  • Phone number

  • Payment Information (processed by secure payment platforms)

Automatically Collected Data

  • IP Address

  • Navigation data (pages visited, time on site, etc.)

  • Cookies (see our [Cookie Policy])

3. Purposes of Data Processing

The data collected will be used for the following purposes:

  • Order Processing: Ensure correct delivery of purchased products.

  • Communications: Send updates on order status and contact customers when necessary.

  • Marketing (with Consent): Send newsletters, promotional offers and news about Velaris.

  • Service Improvement: Analyze user behavior to optimize the website experience.

4. Data Sharing

Velaris undertakes not to sell, rent or share your personal data with third parties, except in the following cases:

  • Service Providers: Companies that help us process orders, such as payment services and shipping companies.

  • Legal Obligation: When required by law or by competent authorities.

5. Data Subject Rights

Under the General Data Protection Regulation (GDPR), you have the following rights:

  • Right of Access: You can request a copy of your personal data.

  • Right to Rectification: You can request the correction of incorrect or incomplete data.

  • Right to Erasure: You can request the deletion of your data, except when necessary to comply with legal obligations.

  • Right to Portability: You can request to transfer your data to another entity.

  • Right to Object: You can object to the use of your data for marketing purposes.

  • Right to Restriction of Processing: You can request the restriction of the processing of your data in certain circumstances.

To exercise any of these rights, please contact us by email at [insert email].

6. Data Retention

We only keep your personal data for as long as necessary to fulfill the purposes described in this Policy or as required by law (e.g. tax obligations).

7. Data Security

We adopt appropriate technical and organizational measures to protect your data against unauthorized access, loss, alteration or destruction.

8. Cookies

We use cookies to improve the website experience and analyze user behavior. For more details, see our Cookie Policy.

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