Return Policy - Velaris Candles
At Velaris, your satisfaction is our priority. We offer a simple, hassle-free return policy to ensure you have the best possible shopping experience.
1. Deadline for Returns:
We accept returns within 14 calendar days from the date we receive your order. After this time, we will not be able to process returns.
2. Return Conditions:
- Candles must be returned unused and in their original packaging.
- The candle must not have been opened, lit or damaged in any way.
- The purchase receipt or proof of payment must be presented to process the return.
3. Return Process:
- To initiate a return, please contact our customer service team via email [velaris.made.with.starlight@gmail.com] or phone [938632819], including your order number.
- After approval, we will send you detailed instructions on how to return the product.
4. Return Shipping Costs:
- The cost of return shipping is the customer's responsibility, except in cases of error on Velaris' part (for example, sending the wrong or defective product).
5. Refunds:
- After receiving and checking the condition of the returned candle, the refund will be processed to the original payment method. The refund processing time may vary, but usually occurs within 30 minutes to 3 business days after the return is received.
6. Exceptions:
- We do not accept returns on candles that have been opened or used (such as candles that have been lit or damaged during use).
If you have any problems or questions about your order, our team is available to help you resolve any situation in the best possible way.
We appreciate your trust in Velaris and are committed to providing a stress-free, luxury shopping experience.
